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| Liechtenecker UX Design Studio",{"__typename":102,"tag":103,"attributes":135},{"__typename":105,"href":136,"hreflang":13,"rel":107,"media":13,"sizes":13,"type":13},"http://liechtenecker-cms.liechtenecker-cms.svc.cluster.local/projekte/kategorie/tool","2024",{"__typename":139,"id":140,"excludeFromScreenreader":13,"mediaImage":141,"name":146,"path":149,"status":20},"MediaImage","2890",{"__typename":142,"url":143,"width":144,"height":145,"alt":13,"title":146,"size":147,"mime":148},"Image","http://liechtenecker-cms.liechtenecker-cms.svc.cluster.local/sites/default/files/wp-migration/wordpress-media-image/2024/06/Vorschaubild_referenz_WienerSta%CC%88dtische_Kundenportal.jpg",2000,1129,"Vorschaubild_WienerStädtische_Kundenportal",183225,"image/jpeg","/media/2890/edit","Wiener Städtische",{"__typename":152,"processed":153,"format":154,"summary":125},"TextSummary","\u003Cdiv class=\"grid-wrapper\">\u003Cdiv class=\"row ckeditor-grid grid-100-dl\">\u003Cdiv class=\"ckeditor-grid-col default-left col-xsmall-12 col-medium-6 col-medium-offset-2 col-large-6 col-large-offset-3\">\u003Cp>Im Zuge einer Digitalisierungs-Offensive beschloss die Wiener Städtische Versicherung im Jahr 2019 ihr in die Jahre gekommenes e-Postfach mit einem Kundenportal zu ersetzen. Dieses sollte ein ganzheitlich optimiertes Nutzererlebnis bieten, mit einem Funktionsumfang der den Ansprüchen des hybriden Kunden, der digitale Service nutzen, aber auch persönlich beraten werden möchte, gerecht wird. Wir durften dabei für die Konzeption einer kinderleichten Benutzeroberfläche sorgen, angereichert durch ein Design das langlebig und gleichzeitig state of the art sein sollte. \u003Cbr>Kein Problem für uns. Da die Entwicklung vom hauseigenen IT Dienstleister durchgeführt wurde legten wir mit der Erstellung eines UI Toolkits zusätzlich die Brücke zwischen Design und Entwicklung.\u003C/p>\u003C/div>\u003C/div>\u003C/div>\u003Cdiv class=\"grid-wrapper\">\u003Cdiv class=\"row ckeditor-grid grid-100-dl\">\u003Cdiv class=\"ckeditor-grid-col default-left col-xsmall-12 col-medium-6 col-medium-offset-2 col-large-6 col-large-offset-3\">\u003Cp> \u003C/p>\u003C/div>\u003C/div>\u003C/div>\u003Cdiv class=\"grid-wrapper\">\u003Cdiv class=\"row ckeditor-grid grid-100-dl\">\u003Cdiv class=\"ckeditor-grid-col default-left col-xsmall-12 col-medium-6 col-medium-offset-2 col-large-6 col-large-offset-3\">\u003Ch2>Was wir gemacht haben\u003C/h2>\u003C/div>\u003C/div>\u003C/div>\u003Cdiv class=\"grid-wrapper\">\u003Cdiv class=\"row ckeditor-grid grid-100-dl\">\u003Cdiv class=\"ckeditor-grid-col default-left col-xsmall-12 col-medium-6 col-medium-offset-2 col-large-6 col-large-offset-3 standard-list\">\u003Cul>\u003Cli>Workshops\u003C/li>\u003Cli>Konzeption\u003C/li>\u003Cli>Usability Testing\u003C/li>\u003Cli>Visuelles Design\u003C/li>\u003Cli>Frontend Entwicklung eines UI Toolkits\u003C/li>\u003C/ul>\u003C/div>\u003C/div>\u003C/div>\u003Cdiv class=\"grid-wrapper\">\u003Cdiv class=\"row ckeditor-grid grid-100-dl\">\u003Cdiv class=\"ckeditor-grid-col default-left col-xsmall-12 col-medium-6 col-medium-offset-2 col-large-6 col-large-offset-3\">\u003Cp> \u003C/p>\u003C/div>\u003C/div>\u003C/div>\u003Cdiv class=\"grid-wrapper\">\u003Cdiv class=\"row ckeditor-grid grid-100-dl\">\u003Cdiv class=\"ckeditor-grid-col default-left col-xsmall-12 col-medium-6 col-medium-offset-2 col-large-6 col-large-offset-3\">\u003Ch2>\u003Cstrong>Was haben wir erreicht?\u003C/strong>\u003C/h2>\u003C/div>\u003C/div>\u003C/div>\u003Cdiv class=\"grid-wrapper\">\u003Cdiv class=\"row ckeditor-grid grid-100-dl\">\u003Cdiv class=\"ckeditor-grid-col default-left col-xsmall-12 col-medium-6 col-medium-offset-2 col-large-6 col-large-offset-3 standard-list\">\u003Cul>\u003Cli>Laut einer Umfrage Ende 2023, wird das Kundenportal von 88% der Teilnehmer:innen mit der Note gut oder sehr gut bewertet\u003C/li>\u003Cli>96% der Befragten würden das Kundenportal weiterempfehlen\u003C/li>\u003Cli>1/3 der Befragten nutzt das Kundenportal monatlich\u003C/li>\u003C/ul>\u003C/div>\u003C/div>\u003C/div>\u003Cdiv class=\"grid-wrapper\">\u003Cdiv class=\"row ckeditor-grid grid-100-dl\">\u003Cdiv class=\"ckeditor-grid-col default-left col-xsmall-12 col-medium-6 col-medium-offset-2 col-large-6 col-large-offset-3\">\u003Ch2>Die Challenge\u003C/h2>\u003C/div>\u003C/div>\u003C/div>\u003Cdiv class=\"grid-wrapper\">\u003Cdiv class=\"row ckeditor-grid grid-100-dl\">\u003Cdiv class=\"ckeditor-grid-col default-left col-xsmall-12 col-medium-6 col-medium-offset-2 col-large-6 col-large-offset-3\">\u003Cp>Jeder der eine Versicherung hat, kennt die Situation: Man schließt sie ab, aber hofft trotzdem, dass man sie nie braucht. Darum zählen Versicherungen auch zu sogenannten “low interest Produkten”. Kund:innen haben meist kein großes Interesse daran sich mit ihren Versicherungen auseinanderzusetzen, vor allem darum, weil Versicherungserlebnisse eher negativ behaftet sind.\u003C/p>\u003C/div>\u003C/div>\u003C/div>\u003Cdiv class=\"grid-wrapper\">\u003Cdiv class=\"row ckeditor-grid grid-100-dl\">\u003Cdiv class=\"ckeditor-grid-col default-left col-xsmall-12 col-medium-6 col-medium-offset-2 col-large-6 col-large-offset-3\">\u003Cp>Das Kundenportal der Wiener Städtischen sollte dazu beitragen dies aufzubrechen und die Kontaktfrequenz zwischen den Kund:innen und der Wiener Städtischen nicht nur zu steigern, sondern damit einhergehend auch positive Versicherungserlebnisse zu schaffen.\u003C/p>\u003C/div>\u003C/div>\u003C/div>\u003Cdiv class=\"grid-wrapper\">\u003Cdiv class=\"row ckeditor-grid grid-100-dl\">\u003Cdiv class=\"ckeditor-grid-col default-left col-xsmall-12 col-medium-6 col-medium-offset-2 col-large-6 col-large-offset-3\">\u003Cp>Wie? Naja, natürlich ist ein Schadensfall nie etwas Positives. Trotzdem kann eine übersichtliche Darstellung des Status meines Schadensfalls, ein direkter Kanal zum Berater bei Fragen und die Möglichkeit Daten unkompliziert selbstständig zu ändern oder Rechnungen einzureichen sich durchaus sehr positiv auf die Kundenzufriedenheit auswirken.\u003C/p>\u003C/div>\u003C/div>\u003C/div>\u003Cdiv class=\"grid-wrapper\">\u003Cdiv class=\"row ckeditor-grid grid-100-dl\">\u003Cdiv class=\"ckeditor-grid-col default-left col-xsmall-12 col-medium-6 col-medium-offset-2 col-large-6 col-large-offset-3\">\u003Cp>Doch nicht nur Schadensfälle, sondern auch die anderen Themenwelten wie Vorsorge und Kapitalaufbau sollte das neue Kundenportal umfassen, so dass alle Verträge und alle wichtigen spezifischen Informationen zu den einzelnen Produkten stets digital griffbereit und einsehbar sind.\u003C/p>\u003C/div>\u003C/div>\u003C/div>\u003Cdiv class=\"grid-wrapper\">\u003Cdiv class=\"row ckeditor-grid grid-100-dl\">\u003Cdiv class=\"ckeditor-grid-col default-left col-xsmall-12 col-medium-6 col-medium-offset-2 col-large-6 col-large-offset-3\">\u003Cp>Die hybriden Kund:innen, mit ihrem Bedürfnis zeit- und ortsunabhängig auf ihre Daten zugreifen zu können, stand dabei natürlich im Zentrum all unserer Überlegungen. Die Kund:innen sollten also so flexibel wie möglich Self Service Optionen nutzen können und dabei so wenig Zeit wie möglich investieren.\u003C/p>\u003C/div>\u003C/div>\u003C/div>\u003Cdiv class=\"grid-wrapper\">\u003Cdiv class=\"row ckeditor-grid grid-100-dl\">\u003Cdiv class=\"ckeditor-grid-col default-left col-xsmall-12 col-medium-6 col-medium-offset-2 col-large-6 col-large-offset-3\">\u003Ch2>Das Ziel\u003C/h2>\u003C/div>\u003C/div>\u003C/div>\u003Cdiv class=\"grid-wrapper\">\u003Cdiv class=\"row ckeditor-grid grid-100-dl\">\u003Cdiv class=\"ckeditor-grid-col default-left col-xsmall-12 col-medium-6 col-medium-offset-2 col-large-6 col-large-offset-3\">\u003Cp>Aus dieser Challenge ergaben sich folgende strategische Ziele:\u003C/p>\u003C/div>\u003C/div>\u003C/div>\u003Cdiv class=\"grid-wrapper\">\u003Cdiv class=\"row ckeditor-grid grid-100-dl\">\u003Cdiv class=\"ckeditor-grid-col default-left col-xsmall-12 col-medium-6 col-medium-offset-2 col-large-6 col-large-offset-3 standard-list\">\u003Cul>\u003Cli>Kundenzufriedenheit und damit auch Weiterempfehlungsbereitschaft erhöhen\u003C/li>\u003Cli>Kundenkontaktfrequenz steigern\u003C/li>\u003C/ul>\u003C/div>\u003C/div>\u003C/div>\u003Cdiv class=\"grid-wrapper\">\u003Cdiv class=\"row ckeditor-grid grid-100-dl\">\u003Cdiv class=\"ckeditor-grid-col default-left col-xsmall-12 col-medium-6 col-medium-offset-2 col-large-6 col-large-offset-3\">\u003Cp>Außerdem gab es strategische Rahmenbedingungen, die jedenfalls eingehalten werden sollten, wie der Fokus auf das immer stärker werdende mobile Nutzungsverhalten und die langfristige Erweiterbarkeit.\u003C/p>\u003C/div>\u003C/div>\u003C/div>\u003Cdiv class=\"grid-wrapper\">\u003Cdiv class=\"row ckeditor-grid grid-100-dl\">\u003Cdiv class=\"ckeditor-grid-col default-left col-xsmall-12 col-medium-6 col-medium-offset-2 col-large-6 col-large-offset-3\">\u003Ch2>Die Herangehensweise\u003C/h2>\u003C/div>\u003C/div>\u003C/div>\u003Cdiv class=\"grid-wrapper\">\u003Cdiv class=\"row ckeditor-grid grid-100-dl\">\u003Cdiv class=\"ckeditor-grid-col default-left col-xsmall-12 col-medium-6 col-medium-offset-2 col-large-6 col-large-offset-3\">\u003Cp>In einer divers zusammengesetzten Projektgruppe wurden in konzeptionellen Sprints die einzelnen Arbeitspakete/Themenbereiche der App erarbeitet.\u003C/p>\u003C/div>\u003C/div>\u003C/div>\u003Cdiv class=\"grid-wrapper\">\u003Cdiv class=\"row ckeditor-grid grid-100-dl\">\u003Cdiv class=\"ckeditor-grid-col default-left col-xsmall-12 col-medium-6 col-medium-offset-2 col-large-6 col-large-offset-3\">\u003Cp>Dabei wurden in einem Zeitrahmen von 2 Wochen folgende Steps pro Arbeitspaket durchgeführt:\u003C/p>\u003C/div>\u003C/div>\u003C/div>\u003Cdiv class=\"grid-wrapper\">\u003Cdiv class=\"row ckeditor-grid grid-100-dl\">\u003Cdiv class=\"ckeditor-grid-col default-left col-xsmall-12 col-medium-6 col-medium-offset-2 col-large-6 col-large-offset-3 standard-list\">\u003Col>\u003Cli>Bereits erhobene Requirements und User Stories wurden in einem Briefingtermin mit der Projektgruppe besprochen und hinterfragt\u003C/li>\u003Cli>In den nächsten 1,5 Wochen wurde das Konzept von uns erarbeitet\u003C/li>\u003Cli>Gegen Ende der 2 Wochen wurde das Konzept in einem gemeinsamen Termin mit der Projektgruppe präsentiert, gefeedbackt und abgenommen.\u003C/li>\u003Cli>Das Feedback wurde eingearbeitet und die Konzeptscreens dann nochmal zu einer finalen Abnahme in die Projektrunde geschickt.\u003C/li>\u003C/ol>\u003C/div>\u003C/div>\u003C/div>\u003Cdiv class=\"grid-wrapper\">\u003Cdiv class=\"row ckeditor-grid grid-100-dl\">\u003Cdiv class=\"ckeditor-grid-col default-left col-xsmall-12 col-medium-6 col-medium-offset-2 col-large-6 col-large-offset-3\">\u003Cp>Da die Entwicklung zeitlich relativ knapp and Konzept und Design anschloss, mussten wir uns oftmals an den bestehenden technischen Prozessen orientieren. Trotzdem haben wir uns wann auch immer möglich, dafür stark gemacht, bestehende Abläufe neu zu denken und sie an die Bedürfnisse der Nutzer:innen und Marktstandards anzugleichen. Und so haben wir auch in den straffen Zeitplan ein User-Testing in die Konzeptphase reinreklamiert 😇 Denn wie wir alle wissen: \u003Cstrong>There is no UX without the U.\u003C/strong>\u003C/p>\u003C/div>\u003C/div>\u003C/div>\u003Cdiv class=\"grid-wrapper\">\u003Cdiv class=\"row ckeditor-grid grid-100-dl\">\u003Cdiv class=\"ckeditor-grid-col default-left col-xsmall-12 col-medium-6 col-medium-offset-2 col-large-6 col-large-offset-3\">\u003Cp>Am Ende der Sprintphase, gab es dazu nochmal einen Sprint von 2 Wochen in dem wir einen Prototyp erstellt und diesen in qualitativen User-Testings getestet haben. Gerade in solchen diversen Projektgruppen-Konstellationen, wo viele Diskussionen mit unterschiedlichsten Meinungen vorprogrammiert sind, wirken die Insights und Erkenntnisse aus den User-Testings wie ein Stern-Power Up in Super Mario 😉\u003C/p>\u003C/div>\u003C/div>\u003C/div>\u003Cdiv class=\"grid-wrapper\">\u003Cdiv class=\"row ckeditor-grid grid-100-dl\">\u003Cdiv class=\"ckeditor-grid-col default-left col-xsmall-12 col-medium-6 col-medium-offset-2 col-large-6 col-large-offset-3\">\u003Cp>Der finale Look der App bzw. das Design wurde erst ganz zum Schluss definiert und über das Konzept gegossen. Das Projekt orientierte sich an einer CI, die zum Zeitpunkt des Prozesses gerade in einen neuen Web Styleguide überführt wurde. Daher war lange nicht klar, ob eher der dunkle Look der Losleben App (eine App die vom hauseigenen Startup Viesure entwickelt wurde) oder der helle Look der Website “the way to go” ist. Mit der Finalisierung des Webstyleguides war dann jedoch klar, es geht in die helle Richtung.\u003C/p>\u003C/div>\u003C/div>\u003C/div>\u003Cdiv class=\"grid-wrapper\">\u003Cdiv class=\"row ckeditor-grid grid-100-dc\">\u003Cdiv class=\"ckeditor-grid-col default-center col-xsmall-12 col-medium-6 col-medium-offset-3\">\u003Cfigure role=\"group\" class=\" wp-block-image size-large is-resized\">\n\u003Cdiv alt=\"Screenshot Startseite links mit dunklem Menübalken unten, rechts mit hellem Menübalken unten\" data-entity-type=\"media\" data-entity-uuid=\"e8b6e708-eb72-437f-8af0-21f3fd2f5537\" data-langcode=\"de\" class=\"embedded-entity\">\u003Cdiv>\n  \n  \n  \u003Cdiv>\n    \u003Cdiv class=\"visually-hidden\">Bild\u003C/div>\n              \u003Cdiv>    \u003Cpicture>\n                  \u003Csource srcset=\"/sites/default/files/styles/image_width_medium/public/wp-migration/wordpress-media-image/2024/06/Screenshot_Startseite_Vergleich-Varianten-2.png.webp?itok=ex_mmXbc 1x, /sites/default/files/styles/image_width_medium_x2/public/wp-migration/wordpress-media-image/2024/06/Screenshot_Startseite_Vergleich-Varianten-2.png.webp?itok=GJaMPTt0 2x\" media=\"all and (min-width: 1024px) and (max-width: 1439px)\" type=\"image/webp\" width=\"1440\" height=\"1015\">\n              \u003Csource srcset=\"/sites/default/files/styles/image_width_small/public/wp-migration/wordpress-media-image/2024/06/Screenshot_Startseite_Vergleich-Varianten-2.png.webp?itok=2rNlGVcM 1x, /sites/default/files/styles/image_width_small_x2/public/wp-migration/wordpress-media-image/2024/06/Screenshot_Startseite_Vergleich-Varianten-2.png.webp?itok=pggy8Aq5 2x\" media=\"all and (min-width: 745px) and (max-width: 1023px)\" type=\"image/webp\" width=\"1024\" height=\"722\">\n              \u003Csource srcset=\"/sites/default/files/styles/image_width_xsmall/public/wp-migration/wordpress-media-image/2024/06/Screenshot_Startseite_Vergleich-Varianten-2.png.webp?itok=qGDlYilK 1x, /sites/default/files/styles/image_width_xsmall_x2/public/wp-migration/wordpress-media-image/2024/06/Screenshot_Startseite_Vergleich-Varianten-2.png.webp?itok=9V7Oz85_ 2x\" media=\"all and (min-width: 480px) and (max-width: 744px)\" type=\"image/webp\" width=\"745\" height=\"525\">\n              \u003Csource srcset=\"/sites/default/files/styles/image_width_xxsmall/public/wp-migration/wordpress-media-image/2024/06/Screenshot_Startseite_Vergleich-Varianten-2.png.webp?itok=tkgkG5WD 1x, /sites/default/files/styles/image_width_xxsmall_x2/public/wp-migration/wordpress-media-image/2024/06/Screenshot_Startseite_Vergleich-Varianten-2.png.webp?itok=6Xp3MHpD 2x\" media=\"all and (max-width: 479px)\" type=\"image/webp\" width=\"480\" height=\"338\">\n              \u003Csource srcset=\"/sites/default/files/styles/image_width_large/public/wp-migration/wordpress-media-image/2024/06/Screenshot_Startseite_Vergleich-Varianten-2.png.webp?itok=WBlG0-bI 1x, /sites/default/files/styles/image_width_large_x2/public/wp-migration/wordpress-media-image/2024/06/Screenshot_Startseite_Vergleich-Varianten-2.png.webp?itok=ZMQhxMVN 2x\" type=\"image/webp\" width=\"1620\" height=\"1142\">\n                  \u003Cimg loading=\"lazy\" width=\"2000\" height=\"1410\" src=\"/sites/default/files/styles/image_width_large_x2/public/wp-migration/wordpress-media-image/2024/06/Screenshot_Startseite_Vergleich-Varianten-2.png.jpg?itok=ZMQhxMVN\" alt=\"Screenshot Startseite links mit dunklem Menübalken unten, rechts mit hellem Menübalken unten\" title=\"Screenshot_Startseite_Vergleich-Varianten-2\">\n\n  \u003C/picture>\n\n\u003C/div>\n          \u003C/div>\n\n\u003C/div>\n\u003C/div>\n\n\u003Cfigcaption>Gewinner: rechte Version\u003C/figcaption>\n\u003C/figure>\n\u003C/div>\u003C/div>\u003C/div>\u003Cdiv class=\"grid-wrapper\">\u003Cdiv class=\"row ckeditor-grid grid-100-dl\">\u003Cdiv class=\"ckeditor-grid-col default-left col-xsmall-12 col-medium-6 col-medium-offset-2 col-large-6 col-large-offset-3\">\u003Cp>Nachdem das Design fertig definiert war, wurde damit begonnen die einzelnen Komponenten in das UI-Toolkit zu überführen. Parallel dazu startete die IT bereits mit dem technischen Aufbau des Kundenportals, was wir im Zuge einer Quality Assurance begleitet haben.\u003C/p>\u003C/div>\u003C/div>\u003C/div>\u003Cdiv class=\"grid-wrapper\">\u003Cdiv class=\"row ckeditor-grid grid-100-dl\">\u003Cdiv class=\"ckeditor-grid-col default-left col-xsmall-12 col-medium-6 col-medium-offset-2 col-large-6 col-large-offset-3\">\u003Ch2>Das Ergebnis\u003C/h2>\u003C/div>\u003C/div>\u003C/div>\u003Cdiv class=\"grid-wrapper\">\u003Cdiv class=\"row ckeditor-grid grid-100-dl\">\u003Cdiv class=\"ckeditor-grid-col default-left col-xsmall-12 col-medium-6 col-medium-offset-2 col-large-6 col-large-offset-3\">\u003Cblockquote>\u003Cspan class=\"quote-text\" data-ftf=\"true\">„Das Feedback unserer Kunden zeigt, dass wir mit dem userzentrierten Ansatz und der Durchführung von Userinterviews durch Liechtenecker den richtigen Weg gewählt haben,Verzögerungen vermeiden und ein Produkt bauen konnten, das sehr gut bewertet und weiterempfohlen wird.“\u003C/span>\u003Ccite class=\"author\">Lukas Kneissl, Wr. Städtische Versicherung\u003C/cite>\u003C/blockquote>\u003Cp>Als Basis wurde ein flexibles Modulsystem gewählt, dass die wichtigsten Bereiche als One-Klick-Elemente direkt auf der Startseite anzeigt. Je nach Produktart sind somit Aktionen wie Vertrag einsehen, Schaden melden und Rechnung einreichen sehr präsent platziert.\u003C/p>\u003C/div>\u003C/div>\u003C/div>\u003Cdiv class=\"grid-wrapper\">\u003Cdiv class=\"row ckeditor-grid grid-100-dl\">\u003Cdiv class=\"ckeditor-grid-col default-left col-xsmall-12 col-medium-6 col-medium-offset-2 col-large-6 col-large-offset-3\">\u003Cp>Da das gesamte Konzept von Anfang an mobile first gedacht wurde, ist auch die Navigation als horizontale Leiste am unteren Ende des Contentbereichs ausgerichtet. Damit sind die wichtigsten Menüpunkte leicht mit dem Daumen zu erreichen und auch die restlichen klickbaren Schaltflächen sind eher im unteren Bildschirmbereich positioniert.\u003C/p>\u003C/div>\u003C/div>\u003C/div>\u003Cdiv class=\"grid-wrapper\">\u003Cdiv class=\"row ckeditor-grid grid-100-dl\">\u003Cdiv class=\"ckeditor-grid-col default-left col-xsmall-12 col-medium-6 col-medium-offset-2 col-large-6 col-large-offset-3\">\u003Cp> \u003C/p>\u003C/div>\u003C/div>\u003C/div>\u003Cdiv class=\"grid-wrapper\">\u003Cdiv class=\"row ckeditor-grid grid-100-dc\">\u003Cdiv class=\"ckeditor-grid-col default-center col-xsmall-12 col-medium-6 col-medium-offset-3\">\u003Cdiv data-langcode=\"de\" data-entity-type=\"media\" data-entity-uuid=\"21387fda-725d-464d-ab1c-d88cfa5109a6\" class=\"embedded-entity\">\u003Cdiv>\n  \n  \n  \u003Cdiv>\n    \u003Cdiv class=\"visually-hidden\">Bild\u003C/div>\n              \u003Cdiv>    \u003Cpicture>\n                  \u003Csource srcset=\"/sites/default/files/styles/image_width_medium/public/wp-migration/wordpress-media-image/2024/06/Screenshot.png.webp?itok=6DOWFXk6 1x, /sites/default/files/styles/image_width_medium_x2/public/wp-migration/wordpress-media-image/2024/06/Screenshot.png.webp?itok=xNHX02Hj 2x\" media=\"all and (min-width: 1024px) and (max-width: 1439px)\" type=\"image/webp\" width=\"1080\" height=\"1080\">\n              \u003Csource srcset=\"/sites/default/files/styles/image_width_small/public/wp-migration/wordpress-media-image/2024/06/Screenshot.png.webp?itok=gGk06dFT 1x, /sites/default/files/styles/image_width_small_x2/public/wp-migration/wordpress-media-image/2024/06/Screenshot.png.webp?itok=6LmMvoPL 2x\" media=\"all and (min-width: 745px) and (max-width: 1023px)\" type=\"image/webp\" width=\"1024\" height=\"1024\">\n              \u003Csource srcset=\"/sites/default/files/styles/image_width_xsmall/public/wp-migration/wordpress-media-image/2024/06/Screenshot.png.webp?itok=347RIz2z 1x, /sites/default/files/styles/image_width_xsmall_x2/public/wp-migration/wordpress-media-image/2024/06/Screenshot.png.webp?itok=sD-NjYaU 2x\" media=\"all and (min-width: 480px) and (max-width: 744px)\" type=\"image/webp\" width=\"745\" height=\"745\">\n              \u003Csource srcset=\"/sites/default/files/styles/image_width_xxsmall/public/wp-migration/wordpress-media-image/2024/06/Screenshot.png.webp?itok=4WEmo3Cn 1x, /sites/default/files/styles/image_width_xxsmall_x2/public/wp-migration/wordpress-media-image/2024/06/Screenshot.png.webp?itok=qlwF2D3h 2x\" media=\"all and (max-width: 479px)\" type=\"image/webp\" width=\"480\" height=\"480\">\n              \u003Csource srcset=\"/sites/default/files/styles/image_width_large/public/wp-migration/wordpress-media-image/2024/06/Screenshot.png.webp?itok=bZPedHu6 1x, /sites/default/files/styles/image_width_large_x2/public/wp-migration/wordpress-media-image/2024/06/Screenshot.png.webp?itok=VDCD4raN 2x\" type=\"image/webp\" width=\"1080\" height=\"1080\">\n                  \u003Cimg loading=\"lazy\" width=\"1080\" height=\"1080\" src=\"/sites/default/files/styles/image_width_large_x2/public/wp-migration/wordpress-media-image/2024/06/Screenshot.png.jpg?itok=VDCD4raN\" alt title=\"Screenshot\">\n\n  \u003C/picture>\n\n\u003C/div>\n          \u003C/div>\n\n\u003C/div>\n\u003C/div>\n\u003C/div>\u003C/div>\u003C/div>\u003Cdiv class=\"grid-wrapper\">\u003Cdiv class=\"row ckeditor-grid grid-100-dl\">\u003Cdiv class=\"ckeditor-grid-col default-left col-xsmall-12 col-medium-6 col-medium-offset-2 col-large-6 col-large-offset-3\">\u003Cp>Auch auf den einzelnen Unterseiten wird der wichtigste Content bereits als Miniaturansicht angezeigt in Form von Cards.\u003C/p>\u003C/div>\u003C/div>\u003C/div>\u003Cdiv class=\"grid-wrapper\">\u003Cdiv class=\"row ckeditor-grid grid-100-dl\">\u003Cdiv class=\"ckeditor-grid-col default-left col-xsmall-12 col-medium-6 col-medium-offset-2 col-large-6 col-large-offset-3\">\u003Cp> \u003C/p>\u003C/div>\u003C/div>\u003C/div>\u003Cdiv class=\"grid-wrapper\">\u003Cdiv class=\"row ckeditor-grid grid-100-dl\">\u003Cdiv class=\"ckeditor-grid-col default-left col-xsmall-12 col-medium-6 col-medium-offset-2 col-large-6 col-large-offset-3\">\u003Cp> \u003C/p>\u003C/div>\u003C/div>\u003C/div>\u003Cdiv class=\"grid-wrapper\">\u003Cdiv class=\"row ckeditor-grid grid-100-dc\">\u003Cdiv class=\"ckeditor-grid-col default-center col-xsmall-12 col-medium-6 col-medium-offset-3\">\u003Cdiv alt=\"Ansicht Cards\" data-langcode=\"de\" data-entity-type=\"media\" data-entity-uuid=\"8d536341-4dad-4619-8c7c-02ba6d3ad4cd\" class=\"embedded-entity\">\u003Cdiv>\n  \n  \n  \u003Cdiv>\n    \u003Cdiv class=\"visually-hidden\">Bild\u003C/div>\n              \u003Cdiv>    \u003Cpicture>\n                  \u003Csource srcset=\"/sites/default/files/styles/image_width_medium/public/wp-migration/wordpress-media-image/2024/06/Kundenportal4.png.webp?itok=pwl2qIV- 1x, /sites/default/files/styles/image_width_medium_x2/public/wp-migration/wordpress-media-image/2024/06/Kundenportal4.png.webp?itok=-jwtfnX8 2x\" media=\"all and (min-width: 1024px) and (max-width: 1439px)\" type=\"image/webp\" width=\"436\" height=\"204\">\n              \u003Csource srcset=\"/sites/default/files/styles/image_width_small/public/wp-migration/wordpress-media-image/2024/06/Kundenportal4.png.webp?itok=L_cLYESP 1x, /sites/default/files/styles/image_width_small_x2/public/wp-migration/wordpress-media-image/2024/06/Kundenportal4.png.webp?itok=gM36Ncd6 2x\" media=\"all and (min-width: 745px) and (max-width: 1023px)\" type=\"image/webp\" width=\"436\" height=\"204\">\n              \u003Csource srcset=\"/sites/default/files/styles/image_width_xsmall/public/wp-migration/wordpress-media-image/2024/06/Kundenportal4.png.webp?itok=qFbFy3CD 1x, /sites/default/files/styles/image_width_xsmall_x2/public/wp-migration/wordpress-media-image/2024/06/Kundenportal4.png.webp?itok=49IdCigT 2x\" media=\"all and (min-width: 480px) and (max-width: 744px)\" type=\"image/webp\" width=\"436\" height=\"204\">\n              \u003Csource srcset=\"/sites/default/files/styles/image_width_xxsmall/public/wp-migration/wordpress-media-image/2024/06/Kundenportal4.png.webp?itok=OXpENJ7z 1x, /sites/default/files/styles/image_width_xxsmall_x2/public/wp-migration/wordpress-media-image/2024/06/Kundenportal4.png.webp?itok=NEYsMhON 2x\" media=\"all and (max-width: 479px)\" type=\"image/webp\" width=\"436\" height=\"204\">\n              \u003Csource srcset=\"/sites/default/files/styles/image_width_large/public/wp-migration/wordpress-media-image/2024/06/Kundenportal4.png.webp?itok=Th9NOnKV 1x, /sites/default/files/styles/image_width_large_x2/public/wp-migration/wordpress-media-image/2024/06/Kundenportal4.png.webp?itok=TIdAtIfK 2x\" type=\"image/webp\" width=\"436\" height=\"204\">\n                  \u003Cimg loading=\"lazy\" width=\"436\" height=\"204\" src=\"/sites/default/files/styles/image_width_large_x2/public/wp-migration/wordpress-media-image/2024/06/Kundenportal4.png.jpg?itok=TIdAtIfK\" alt=\"Ansicht Cards\" title=\"Kundenportal4\">\n\n  \u003C/picture>\n\n\u003C/div>\n          \u003C/div>\n\n\u003C/div>\n\u003C/div>\n\u003C/div>\u003C/div>\u003C/div>\u003Cdiv class=\"grid-wrapper\">\u003Cdiv class=\"row ckeditor-grid grid-100-dc\">\u003Cdiv class=\"ckeditor-grid-col default-center col-xsmall-12 col-medium-6 col-medium-offset-3\">\u003Cdiv alt=\"Ansicht cards\" data-langcode=\"de\" data-entity-type=\"media\" data-entity-uuid=\"00b61329-e3c1-4197-83af-4e9ffbfbc96b\" class=\"embedded-entity\">\u003Cdiv>\n  \n  \n  \u003Cdiv>\n    \u003Cdiv class=\"visually-hidden\">Bild\u003C/div>\n              \u003Cdiv>    \u003Cpicture>\n                  \u003Csource srcset=\"/sites/default/files/styles/image_width_medium/public/wp-migration/wordpress-media-image/2024/06/Kundenportal5.png.webp?itok=e1gMTXRX 1x, /sites/default/files/styles/image_width_medium_x2/public/wp-migration/wordpress-media-image/2024/06/Kundenportal5.png.webp?itok=FgXrzyV4 2x\" media=\"all and (min-width: 1024px) and (max-width: 1439px)\" type=\"image/webp\" width=\"1440\" height=\"522\">\n              \u003Csource srcset=\"/sites/default/files/styles/image_width_small/public/wp-migration/wordpress-media-image/2024/06/Kundenportal5.png.webp?itok=RUdXGE4F 1x, /sites/default/files/styles/image_width_small_x2/public/wp-migration/wordpress-media-image/2024/06/Kundenportal5.png.webp?itok=gz0K4v6u 2x\" media=\"all and (min-width: 745px) and (max-width: 1023px)\" type=\"image/webp\" width=\"1024\" height=\"371\">\n              \u003Csource srcset=\"/sites/default/files/styles/image_width_xsmall/public/wp-migration/wordpress-media-image/2024/06/Kundenportal5.png.webp?itok=lsWZAd5T 1x, /sites/default/files/styles/image_width_xsmall_x2/public/wp-migration/wordpress-media-image/2024/06/Kundenportal5.png.webp?itok=5Rg74iJ4 2x\" media=\"all and (min-width: 480px) and (max-width: 744px)\" type=\"image/webp\" width=\"745\" height=\"270\">\n              \u003Csource srcset=\"/sites/default/files/styles/image_width_xxsmall/public/wp-migration/wordpress-media-image/2024/06/Kundenportal5.png.webp?itok=bvu5BEV6 1x, /sites/default/files/styles/image_width_xxsmall_x2/public/wp-migration/wordpress-media-image/2024/06/Kundenportal5.png.webp?itok=2WKg5rx5 2x\" media=\"all and (max-width: 479px)\" type=\"image/webp\" width=\"480\" height=\"174\">\n              \u003Csource srcset=\"/sites/default/files/styles/image_width_large/public/wp-migration/wordpress-media-image/2024/06/Kundenportal5.png.webp?itok=dsHtzZDU 1x, /sites/default/files/styles/image_width_large_x2/public/wp-migration/wordpress-media-image/2024/06/Kundenportal5.png.webp?itok=d9WJ7c5T 2x\" type=\"image/webp\" width=\"1620\" height=\"587\">\n                  \u003Cimg loading=\"lazy\" width=\"2516\" height=\"912\" 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